FAQs

Functional medicine is a personalized, science-based approach to healthcare that focuses on identifying and addressing the root causes of disease, rather than just treating symptoms. By examining your unique genetic makeup, environment, lifestyle, and nutrition, we can uncover imbalances and create a custom plan to restore your health and vitality.

Unlike the quick, symptom-focused visits often found in conventional medicine, The Functional Fix Co. takes a whole-person approach. We dive deep into your health history, lifestyle, diet, and environment to identify patterns and root causes. You’ll receive a tailored wellness plan and ongoing support — not just a prescription to mask symptoms.

No. Although Cathy Staats, NP, is a licensed Nurse Practitioner, services at The Functional Fix Co. are offered in a consulting and coaching capacity. We do not replace your primary care physician or manage urgent medical concerns. Instead, we partner with you to optimize your health through lifestyle, nutrition, functional lab testing, and personalized support.

No, all services provided are self-pay only (credit/debit/HSA/FSA). We believe in transparent pricing without the limitations often imposed by insurance. If requested, we can provide you with a Superbill (one that includes diagnosis and testing codes) that you may submit to your insurance company for potential out-of-network reimbursement, though coverage is not guaranteed.

This brief call is a chance for you to share your primary health concern and learn more about our approach. It’s also an opportunity for you to ask questions and determine whether our services are the right fit for you. While we won’t have time to dive deeply into your health history during this call, it sets the stage for the next steps.

If you're ready to dive in, you can schedule a paid 60-minute Initial Consultation. During this session, we’ll review your detailed health history, current symptoms, lifestyle habits, and any existing lab work. You’ll leave the session with clear, actionable next steps personalized for your goals.

Yes! Based on your needs and goals, we may recommend functional lab testing, including gut health panels, hormone assessments, micronutrient testing, food sensitivity testing, and more. All labs are optional and will be discussed thoroughly before moving forward, including any associated costs. Labs are ordered for you at my cost to save you as much as possible!

Yes, absolutely. If you have labs from another provider within the past 12 months, we can review them through a functional medicine lens. This allows us to uncover patterns and imbalances that may not have been addressed in a conventional setting and incorporate them into your personalized plan. Many of the current functional lab companies give you some lab results and surface suggestions but no real deep guidance about how to really incorporate the findings and what to do next. That is where I can help!

Healing is a journey, not an overnight event. Some clients notice positive shifts within a few weeks, while for others, deeper healing may take 6 to 12 months or longer. Factors such as the severity of imbalances, lifestyle habits, and consistency with your plan all play a role in your timeline for success. Ultimately my goal is to get your body healed and give you the tools so that you no longer need me to guide you. Maybe that's even as soon as 3 months! We will decide together and take it step by step. A month to month membership will be available if necessary once upper service limit is reached.

All sessions are conducted virtually through a secure, HIPAA-compliant platform (Zoom). You can join appointments from your home, office, or even while traveling — all you need is a stable internet connection. This flexibility ensures that your health journey fits into your lifestyle.

We specialize in helping individuals, ages 30–70, who are experiencing chronic symptoms that interfere with their daily lives — and who are ready to take an active role in their healing. If you're frustrated with conventional medicine or tired of band-aid solutions, you're likely an excellent fit.

After booking, you’ll receive a welcome email with login details for our secure client portal. Inside, you’ll find intake forms and a health history questionnaire to complete before your session. The more detailed you can be, the more personalized and effective your plan will be from the very first meeting.

Depending on your service package, limited portal messaging support is available between sessions for quick questions or updates. If you feel you need more frequent, in-depth guidance, additional support options are available to ensure you feel fully supported every step of the way.

Life happens! We ask for at least 24 hours' notice if you need to reschedule or cancel your appointment. Changes made within less than 24 hours will be subject to a $50 cancellation fee to respect the time we reserve specifically for you.

Getting started is simple! Click below to book your free 15-minute consultation or schedule your full 60-minute Initial Consultation if you’re ready to dive deeper. We can't wait to help you unlock your body's innate ability to heal!